Your Trusted IT AMC Dubai Partner for Stress-Free Operations. Get 24/7 IT Support AMC with Guaranteed 15-30 Minute Response Times.
In Dubai even a few hours of downtime can mean lost revenue and damaged reputation. You need more than just a quick fix when something breaks.
Our IT AMC Dubai services prevent system failures before they impact your operations, ensuring continuous business productivity.
Proactive security management through our IT Support AMC protects your business from cyber threats and data breaches.
Annual Maintenance Contract services provide fixed monthly costs, eliminating unexpected IT expenses and improving financial planning.
Get 24/7 access to certified IT professionals with our IT AMC Dubai plans, ensuring expert support whenever you need it.
Experience comprehensive IT AMC coverage with features designed to keep your Dubai business running smoothly 24/7.
Our managed IT AMC services guarantee rapid response times for critical issues, ensuring your team never faces extended downtime in Dubai.
We constantly monitor your entire network infrastructure, applying essential patches and updates before they become problems for your Dubai business.
Get personalized service with a dedicated IT Manager who understands your Dubai business operations and provides tailored IT AMC solutions.
Protect your Dubai business from malware, ransomware, and cyber threats with our comprehensive security management included in every IT AMC plan.
Ensure business continuity with reliable, automated backup solutions and swift data recovery services tailored to your Dubai company's needs.
We handle all software vendor communications and license renewals, ensuring your Dubai business remains compliant and up-to-date.
Our Annual Maintenance Contract provides comprehensive IT support AMC coverage from endpoint devices to complex server infrastructure.
Select from our comprehensive Annual Maintenance Contract packages designed for businesses of all sizes in Dubai.
Up to 10 users
SLA: Remote ≤ 4h · Onsite NBD
Up to 25 users
SLA: Remote ≤ 2h · Onsite ≤ 8h
Up to 50 users
SLA: 24/7 NOC · Remote ≤ 1h · Onsite ≤ 4h
We put our promises in writing with clear, guaranteed response times for your IT AMC services in Dubai.
| Feature | Essential Care | Business Plus | Enterprise 24/7 | On-Demand |
|---|---|---|---|---|
| Remote response | ≤ 4h | ≤ 2h | ≤ 1h (24/7) | Best-effort (≤ 8h) |
| Onsite response | NBD | ≤ 8h | ≤ 4h | Scheduled |
| Onsite visits incl. | 1/mo | 2/mo | 4/mo | — |
| Security | AV | EDR | EDR | — |
| Server management | Add-on | Add-on | Up to 3 incl. | — |
| Priority Level | Impact Description | Guaranteed Remote Support Time | Onsite Support Time (If Necessary) |
|---|---|---|---|
| High (P1) | Total Network or Server Down, Major Security Breach | Immediate (Target 15 Minutes) | Target 2 Hours |
| Medium (P2) | Issue affects partial system, crucial peripheral failure | 15 – 30 Minutes | Target 4 – 6 Hours |
| Low (P3) | Issue affects 1 or 2 individual systems, non-critical errors | 30 – 45 Minutes | Within 8 Business Hours |
Note: SLAs are dependent on your package and customized according to your specific needs. Call us to know accurate SLA details according to your business requirements.
Eliminate unexpected repair bills with fixed monthly IT AMC pricing that fits your Dubai business budget.
Proactive security and reliable backups protect your Dubai business from data loss and cyber threats.
Continuous monitoring and maintenance ensure your Dubai business operations run smoothly 24/7.
Access expert guidance to transform your IT from a cost center to a competitive advantage in Dubai.
An IT Annual Maintenance Contract (IT AMC) in Dubai provides comprehensive, proactive IT support and maintenance for your business technology. You need one to minimize unexpected downtime, reduce IT costs, protect your data, and ensure your systems remain secure and efficient around the clock.
For critical issues (P1), our IT AMC Dubai provides an immediate response with a guaranteed target time of 15 minutes or less. Our goal is always to get your critical systems functional as quickly as possible, ensuring minimal impact on your Dubai business operations.
Yes, our Comprehensive IT AMC plan includes spare parts replacement for covered hardware. We also offer Labor Only plans that include all support and labor while excluding physical replacement parts. We tailor the Annual Maintenance Contract to your exact Dubai business needs.
The cost of IT AMC in Dubai depends on the number of devices, type of support required, and whether spare parts are included. Basic AMC plans for small businesses typically start from AED 300 to AED 800 per month, while larger enterprises may require customized contracts.
Stop reacting to IT failures and start preventing them with our comprehensive IT AMC Dubai services.